About

FAQ

• Where is the store based?

  Jonesboro, AR

• Do you accept orders placed outside of the US?

  We sure do! Shipping is a little more expensive and it'll take a little longer, but we'll send whatever you want wherever you want!

• If I live in Jonesboro, AR, do I have to have my order shipped?

  No, local residents have the option of coming by to pick up their purchase for free or having it dropped off to them for a small fee ($3.00). This option is only guaranteed for shoppers in the Jonesboro, AR area. Call, email, or text us to make these arrangements prior to placing your order.

• How long will it take to receive my order?

  Orders received M-F by 2:00 p.m. (noon) Central Time will be shipped out the same day. Any orders placed after that will be shipped on the next business day. Once shipped, most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Any other questions?

  Please read our return and shipping policy carefully. We aim for great customer service so if you have any questions please feel free to contact us. Also please allow for variations in color, texture, and appearance from the photograph to the actual item. Photographs and computer screens can create differences.

• How do preorders work?

  Preorders allow you to reserve an item in your size before it is received at iExude.com. Any items that are available for preorder will be paid for at the time the order is placed and shipped out as soon as the item is received at iExude.com headquarters. If your order contains more than just the preordered item, then your entire order will be shipped out at the same time.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.